Refund Policy

• You can cancel a Premium subscription at any time from your BrightSAT account or by emailing amangeldibekaidar00@gmail.com.
• Cancellation stops the next renewal charge. It does not automatically refund a billing period already paid, unless one of the situations below applies.
• If you are in the European Economic Area or the United Kingdom you have a 14-day right of withdrawal from the purchase, subject to the conditions in section 5.
• We refund duplicate charges, accidental purchases within 14 days, technical failures preventing Premium access, and refunds required by law.
• Approved refunds are issued through Stripe to the original payment method, typically within 10 business days.

Full-length practice tests, the question bank, vocabulary tools, and basic score estimates are available on the free tier at no cost. Since no payment is taken, no refund can arise. If you were charged for something you believe should have been free, contact us — see section 8.

BrightSAT Premium is a paid, auto-renewing subscription. Pricing, tax, and renewal frequency are shown at checkout by Stripe, our payment processor.

Renewal reminders. For annual and other long-term Premium plans we send a renewal reminder to the email address on your account before the renewal charge. Renewal reminders may be sent by Stripe on our behalf.

You can cancel a Premium subscription in any of the following ways. All of them stop the next renewal charge with the same effect.

• From your BrightSAT account: open Account settings and choose Cancel subscription.
• From the withdrawal page: use the Withdraw from contract flow at brightsat.today/withdraw. Available from every renewal receipt and permanently linked in the site footer.
• By email: send a cancellation request to amangeldibekaidar00@gmail.com from the email address connected to your subscription. We will process the cancellation and send you a confirmation on a durable medium (email).

If you are a consumer resident in the European Economic Area or the United Kingdom, you have a right of withdrawal from your Premium purchase for 14 days from the date of purchase, without giving a reason and without a penalty. To exercise it, email amangeldibekaidar00@gmail.com before the 14 days end with a clear statement that you want to withdraw from the contract. A confirmation will be sent to you by email.

Where you have expressly asked us to begin providing Premium before the 14-day period ends and have acknowledged that you will lose the right of withdrawal once the service is fully performed, you accept that the right of withdrawal will not apply once the service has been fully performed. Where the service has been partially performed by the time you withdraw, you may be charged pro-rata for the part already used.

Withdrawal button. In line with Directive (EU) 2023/2673, BrightSAT provides a withdrawal function at brightsat.today/withdraw that is permanently available and reachable without signing in. It uses a two-step confirmation and returns a timestamped confirmation on a durable medium.

Statutory rights, including under the UK Consumer Rights Act and applicable EU consumer-protection law, are not affected by this policy.

Even outside the 14-day withdrawal window, we will approve refund requests in the following situations:

• Duplicate charge for the same subscription period.
• Accidental purchase reported within 14 days of the charge, where you have not made substantial use of Premium features in that period.
• Technical failure that prevented you from accessing Premium features you paid for and that we could not resolve in a reasonable time.
• Charges taken after a valid cancellation request had already been received by BrightSAT or Stripe.
• Any refund required by applicable law, including mandatory consumer-protection rules of the country where you live.

Refunds are issued by Stripe to the original payment method. Card refunds typically appear within 5 to 10 business days depending on your bank; some card networks and countries can take up to 30 days. We do not offer refunds to a different payment method, to a third party, or as cash.

Where required by law, EU refunds resulting from withdrawal are issued within 14 days of us receiving the withdrawal notice.

Send refund requests to amangeldibekaidar00@gmail.com from the email address connected to the subscription. Include:

• The account email.
• The approximate purchase or renewal date.
• The Stripe receipt or transaction ID if you have it.
• A short description of what happened and which situation from section 5 or 6 applies.

We may decline refunds or restrict accounts where we detect payment fraud, coordinated refund abuse, shared-account abuse, scraping of the question bank, or violations of the Terms of Service. If you dispute a charge with your bank without first contacting us, we may pause or close the account while the dispute is investigated.

We may update this Refund Policy from time to time. Updates are effective when posted with a new "Last updated" date at the top of this page. Purchases already made before an update remain subject to the version of this policy in force at the time of the purchase.

For any refund or cancellation question, email amangeldibekaidar00@gmail.com. We aim to respond within 5 business days.